Welcome to TrainWorld's Return Merchandise Authorization (RMA) website.
You need to have an RMA account with us to request an RMA ticket.

In an effort to slow the spread of COVID-19, NY State has all required non-essential businesses to temporarily close until 5/15/2020.
Our shipping and phone services will be on hold through 5/15/2020 or until we may safely re-open.
Please email us with any urgent matters at [email protected] and we will do our best to respond.
You may still place orders online, but please know any shipments will be on hold until we can re-open.
Accordingly, we will be closing our retail storefront locations in Lynbrook and Brooklyn to the public until further notice.

We sincerely apologize for any inconvenience and truly appreciate your support and patience as we navigate this challenging time.
We will process any returns or exchanges once we arrive back in the office. In light of our temporary store closure, we extended our returns policy to be flexible about any returns you might have.

If you do not have an RMA account, please create an account by clicking the icon "CREATE AN ACCOUNT" at the top of the page.

Make sure to review our Return Policy before submitting an RMA Request. Thank you!